At Palestine Cola, your satisfaction is important to us.
Because our products are consumable beverages, we are unable to accept returns once an order has been fulfilled and delivered, in accordance with UK hygiene and safety regulations.
However, we will gladly offer a replacement or refund in the following cases: The product arrives damaged, leaking, or unfit for consumption.
You receive the wrong item.
Your order does not arrive within the expected delivery time If any of the above applies, please contact us within 30 days of your purchase at 📧 info@palestine-cola.
co.
uk with your order number, description of the issue, and clear photos if applicable.
We’ll investigate the case promptly and provide a suitable resolution — replacement, credit, or refund.
[email protected]
To help us resolve the matter efficiently, please report any delivery issues within 30 days of your purchase.
This allows us to file a claim with the courier and ensure you receive the appropriate support or replacement.
For delayed or missing deliveries, please allow up to 10 business days from your order date before reaching out.
This gives the courier adequate time to complete the delivery before we take further action.
We take great care in packing and shipping your Palestine Cola, but if your item arrives visibly damaged or leaking, please take clear photos of the package and contact us within 48 hours.
We will assess the issue and do our best to resolve it promptly, including possible replacement or credit.
Once your order is fulfilled, you will receive an email with your tracking number and a direct link to monitor your shipment.
You can follow every step of your Palestine Cola delivery and stay updated on its estimated arrival.